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About UsShipping & Returns
Shipping:
Testing and repair of electronics such as ECU's, CDI units or dashboards are generally returned within five working days, only with an approved payment, that payment is arranged in advance or on account (on request).
Delivery times are subject to and dependent on the proper handling of the carrier.
Shipment with UPS
Payment with PayPal, International banktransfer (IBAN/BIC)
Returns:
Ordered items can be returned within 14 days if they are unused and in original packaging (except customized products).
If you want to send an item back to us, please first contact our customer service by phone, 0432 378 954
After contacting our customer service, you can return the items to the address found here.
Carmo electronics takes no responsibility if the package is lost.
Damaged and/or incomplete products cannot be (fully) compensated.
Warranty:
In case of a product malfunction within the specified warranty period, you can return the product for a warranty claim. Please contact our customer service first by phone 0432 378 954. Warranty is invalid if a product is damaged, abused, modified or improperly installed (this includes altered wires & connectors, modified housing etc.). Any product should be installed the proper way, without any alterations, to ensure that the product will work properly. If after research a product turns out to be used the wrong way, the warranty claim may be rejected.
Installation of most products only requires basic knowledge of motorcycle electronics and mechanics. If you doubt your knowledge, you should always have the product installed by a motorcycle garage.
Team-Carmo
